Website Maintenance & Support

A Successful Website Requires a Maintenance and Support Plan

A Website is a big investment. Now that it is up and running, how will you keep up with security patches, fixes, and the maintenance needed to keep it running smoothly? Where will you turn when you have questions, or need help?

Click’s Website maintenance and support plans are designed to provide system maintenance, administration, ongoing training and problem solving to ensure your Website stays healthy and valuable to your organization over the life of its use.

‘I purchased a content management system, why do I need a support plan?’

Our support plans are here to ensure that we can assist you once the project is complete. The benefits to you and your business include:

WebsiteMaintenance

  • Phone support
  • Reduced or eliminated call-in fees
  • Lower hourly rates
  • Immediate application of security patches
  • Database and file backups
  • New content
  • Custom training materials (cheat sheets)
  • Response times in a matter of hours, not days!

 

After the maintenance has been performed, you will receive a written status report detailing the work completed on your site. Additionally, at your annual planning and review meeting, we will discuss any new objectives for your Website and provide you with an implementation strategy.

Basic Support PlanBasic Plan – $100/month

Click’s Basic Plan is designed to ensure that your site remains safe and secure and that there is a disaster recovery plan in place should your site be hacked or defaced.

Basic Plan Features:

  • Up to 1 hour of maintenance service monthly
  • Immediate installation of security fixes
  • Monthly file and database backup
  • No call-in support
Standard Support PlanStandard Plan – $200/month

Click’s Standard Plan offers both security peace-of-mind and ongoing technical and training support. Use your 2 hours to request remote training support, custom cheat sheets or minor text and image updates.

Standard Plan Features:

  • Up to 2 hours of maintenance or call-in support service monthly
  • Immediate installation of security fixes
  • Monthly file and database backup
  • World-class team of dedicated Webmasters to assist you
  • Minor content updates to text and images
  • Custom training materials (cheat sheets)
DeluxeSupportDeluxe Plan – $400/month

Our Plus Plan allows you to double your needs in updating and improving your Website. Use your 4 hours to request additional training sessions (remote, or here at Click), custom cheat sheets, or have us make your Website updates for you.

Deluxe Plan Features:

  • Up to 4 hours of maintenance or call-in support service monthly
  • Immediate installation of security fixes
  • Monthly file and database backup
  • World-class team of dedicated Webmasters to assist you
  • Content updates including text and images, new pages, menu items and new text and image entry (copywriting and stock photography not included)
  • Custom training materials (cheat sheets)

Red ArrowWebsite Maintenance and Support Plans

BasicSupportButtonStandard Support Plan - Buy Now $200 / monthDeluxe Support Plan - Buy Now $400 / month

 

 

TERMS: Call-in support is available during normal business hours Monday through Friday. Website maintenance requests will usually be done within one business day. Contract term of 12 months minimum. No rollover of unused support.